# Privacy Policy
**Last updated: May 2026**
This Privacy Policy explains how Esiz™ collects, uses, and discloses your personal information when you visit or make a purchase on the esiz.shop (esiz.store) website.
## Contact Us
If you have any further questions after reviewing this policy, would like more information about our privacy practices, or wish to make a complaint, please contact us by email at info@esiz.support or by post using the details below:
**NOBLEONE LTD**
128 City Road, London, EC1V 2NX, United Kingdom
## Collection of Personal Information
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "personal information." See the list below for more information about the types of personal information we collect and why we collect it.
### Device Information
* **Examples of personal information collected:** web browser version, IP address, time zone, cookie information, websites or products you visit, search terms, and how you interact with the site.
* **Purpose of collection:** To accurately load the website for you and to conduct analytics on website usage to improve our platform.
* **Source of collection:** Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
* **Disclosure for business purposes:** Shared with our payment processor, Shopify.
### Order Information
* **Examples of personal information collected:** name, billing address, shipping address, payment information (including credit card numbers or other accepted secure payment methods), email address, and phone number.
* **Purpose of Data Collection:** To provide you with the products or services necessary to fulfill our contract, process your payment information, arrange shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risks or fraud, and, where this aligns with your preferences shared with us, provide you with information or advertisements related to our products or services.
* **Source of Data Collection:** Collected directly from you during the checkout process.
* **Disclosure for Business Purposes:** Shared with our payment processor, Shopify, and approved secure payment gateways (such as Stripe).
### Customer Support Information
* **Examples of Personal Information Collected:** Any information you provide when contacting our support team via our contact pages or official email.
* **Purpose of Data Collection:** To provide customer support and handle inquiries efficiently.
* **Source of Data Collection:** Collected directly from you.
## Sharing of Personal Information
We share your personal information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:
* We use Shopify to operate our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
* We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, warrant, or other lawful request for information we receive, or to protect our rights.
## Use of Personal Information
We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about our latest products, services, and promotions.
## Legal Basis (for UK and EEA Residents)
If you are a resident of the United Kingdom (“UK”) or the European Economic Area (“EEA”), we process your personal information under the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR) based on the following legal grounds:
* Your explicit consent;
* The performance of the contract between you and the website;
* Compliance with our legal obligations;
* Protecting your vital interests;
* For our legitimate purposes, which do not infringe upon your fundamental rights and freedoms.
## Data Retention
When you submit a request through the website, we will retain your personal data in our records unless you ask us to delete it. For more information about your right to deletion, please see the "Your Rights" section below.
## Your Rights
### UK General Data Protection Regulation (GDPR)
If you are a resident of the UK or the European Economic Area, you have the right to access your personal data that we hold, transfer it to a new service, and request that it be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above.
Your personal data will initially be processed in Ireland, then transferred outside Europe for further storage and processing, including to Canada and the United States. For more information on how data transfers comply with the General Data Protection Regulation (GDPR), see Shopify’s GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
## Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).
You can control and manage cookies in various ways through your browser settings. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
## Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
## Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
## Complaints
As noted above, if you would like to make a complaint, please contact us by email or by mail using the details provided under the "Contact Us" section above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority (such as the Information Commissioner's Office (ICO) in the UK).
